Terms of Service

COC Healthcare Pharmaceutical Limited — Terms of Service (Revised to Best Practice)

(For pharmaceutical wholesale, healthcare supply, and e‑commerce operations in Nigeria)

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the website, online store, and services provided by COC Healthcare Pharmaceutical Limited (“COC Healthcare”, “we”, “our”, or “us”).
By accessing or using our website or services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, you must discontinue use of our services immediately.

2. Eligibility to Use Our Services

By using our services, you represent that:

• You are at least 18 years old
• You have legal capacity to enter into a binding contract
• If acting on behalf of a business, you are authorized to do so
• You are a licensed healthcare professional or authorized business (where required for pharmaceutical purchases)

We reserve the right to verify eligibility at any time.

3. Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized access
• Accept full responsibility for all activities under your account

We may suspend or terminate accounts that violate these Terms.

4. Orders and Payments

When placing an order:

• All prices are in Nigerian Naira (₦) and may include applicable taxes
• Payment must be completed before order processing
• We reserve the right to refuse, cancel, or limit orders at our discretion
• Bulk or wholesale orders may require business verification (KYB)
• Prescription medicines require a valid prescription from a licensed practitioner

We are not responsible for delays caused by incomplete or inaccurate order information.

5. Prescription Medications

For regulated or prescription‑only medicines:

• A valid prescription must be provided before dispensing
• We may verify prescriptions with the issuing healthcare provider
• We may refuse to dispense if verification fails or raises concerns
• Prescription medicines cannot be returned or refunded once dispensed, except where legally required

We comply with PCN and NAFDAC regulations regarding controlled and prescription products.

6. Delivery

Delivery timelines are estimates and may vary based on:

• Location
• Product availability
• Courier constraints
• Regulatory requirements

Risk of loss passes to you upon delivery to the address provided.
You are responsible for ensuring someone is available to receive the order.

7. Returns and Refunds

Our return policy includes:

• Unopened, non‑prescription products may be returned within 7 days
• Prescription medications cannot be returned once dispensed
• Damaged or defective items will be replaced or refunded
• Refunds are processed within 5–10 business days after approval

We reserve the right to refuse returns that do not meet our conditions.

8. Product Information & Professional Advice Disclaimer

While we strive to provide accurate product information:

• Product descriptions, images, and specifications are for informational purposes only
• We do not guarantee that information is error‑free
• Nothing on our website constitutes medical or pharmaceutical advice

Always consult a licensed healthcare professional before using any medication.

9. Intellectual Property

All content on this website—including text, graphics, images, logos, product listings, and software—is the exclusive property of COC Healthcare Pharmaceutical Limited and protected by Nigerian and international intellectual property laws.

You may not copy, reproduce, distribute, or modify any content without our written consent.

10. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes
• Interfere with website functionality or security
• Attempt to access restricted areas or data
• Misrepresent your identity or business credentials
• Purchase regulated products without proper authorization
• Resell products without approval (where applicable)

Violations may result in account termination and legal action.

11. Limitation of Liability

To the fullest extent permitted by law:

• COC Healthcare is not liable for indirect, incidental, special, consequential, or punitive damages
• We are not responsible for losses arising from:
• • Delayed deliveries
  • Incorrect order information provided by you
  • Misuse of products
  • Third‑party service failures (e.g., payment processors, couriers)
• Our total liability for any claim shall not exceed the amount paid for the product or service in dispute

Some limitations may not apply where prohibited by law.

12. Indemnification

You agree to indemnify and hold harmless COC Healthcare, its directors, employees, and affiliates from any claims, damages, liabilities, or expenses arising from:

• Your misuse of our services
• Your violation of these Terms
• Your breach of applicable laws or regulations

13. Third‑Party Services

We may use third‑party providers for:

• Payments
• Delivery
• Verification
• Website hosting

We are not responsible for the actions, omissions, or failures of third‑party providers.

14. Suspension or Termination

We may suspend or terminate your access if:

• You violate these Terms
• Fraudulent or suspicious activity is detected
• Required verification fails
• We are required to do so by law or regulation

Termination does not affect rights accrued before termination.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Federal Republic of NigeriaFederal Republic of Nigeria govern these Terms

Disputes shall be resolved through:

1. Internal resolution
2. Mediation or arbitration (where agreed)
3. Courts of competent jurisdiction in Nigeria

16. Changes to These Terms

We may update these Terms at any time.
Changes take effect immediately upon posting on our website.

Your continued use of our services constitutes acceptance of the updated Terms.

17. Contact Information

For questions or legal concerns, contact:

Legal Department
COC Healthcare Pharmaceutical Limited
Plot 5, Onikoro Junction, Apapa Road, Moniya, Ibadan
Email: cochealthcare@gmail.com